Introduction to CRM

Develop An Exceptional Customer Service

How To Exceed Customer Expectations

Excellence in Customer Service

Certified Customer Service Professional

Social Media and the Evolution Of Customer Service

CRM Between Theory & Practice

Motivational Techniques for Customer Service Professionals

The Customer Complaint System: A Tool for Customer Service Improvement

Customer Service Management

Microsoft Dynamics CRM 2011 Installation and Deployment

Microsoft Dynamics CRM 2011 Customization and Configuration

Extending Microsoft Dynamics CRM 2011

Customer Satisfaction and Loyalty

Winning The Service Game

How to Deliver An Outstanding Customer Service

Fundamentals Of Customer Service

How to Have a Successful Call Center

Motivational Techniques for Customer Service Professionals

Secrets for Selling Over the Phone

Customer Service and Support Call Centers

Excellent Customer Service On The Telephone

Handling Difficult & Demanding Customers

How to Effectively Handle Customer Complaints

Building Rapport and Developing Relationships With Customers

The Customer's 'Perception' Is Usually Right

Creating a Customer Focused Culture

Creating an Environment of Customer Service Excellence

Customer Research for Sales Professionals

Customer Service and Support Centers

How to Negotiate with Customers: Handling Unreasonable Demands

How to Think Like Your Customers Think

Sales Success Strategies for Prospecting and Cold-Calling

Social Media and the Evolution of Customer Service

Telephone Skills for Administrative and Front-Desk Professionals

Telephone Skills for Customer Service & Sales Professionals

The Essentials of Front Desk Safety and Security

Up selling without Fear: Locking Customers into Your Products

Customer Service In Practice

Exceptional Customer Service

Etiquette For Excellent Customer Service

The Customer Relationship Hierarchy

Communicating For Success - Understanding & Being Understood

Coaching for Improved Customer Service

Building Powerful Relationships With Customers

Improve Your Telephone Skills - How To Win & Keep Customers

Excellent Customer Service On The Telephone

How Does A Company Improve Its Telephone Technique

Answering Incoming Calls Professionally

Making Outbound Calls Professionally

Questioning Skills For Improving Call Handling Time

Creating A Telephone Charter For Your Company

Creating Memorable First Impressions And Lasting Last Impressions

Designing A Professional Customer Service Charter

Role Of Customer Relationship Manager (CRM) In Creating A Competitive Edge

B2B CRM & B2C CRM

Changing Times - The Impact Of Technology on CRM

Providing Quality to Customers

Calculating Customer Lifetime Value (CLV)

Identifying 'Perception Points' For Your Organization

Identifying Barriers To Providing Exceptional Customer Service

Understanding Different Customer Feedback Mechanism

Understanding Why The Happy 'Internal Customer' Is More Motivated To Provide

Customer Service & Business Communication

Creating An Exceptional Service Recovery Mechanism For Enhancing Customer Retention

Using Customer Feedback To Innovate And Stay Ahead Of The Game

Creating A CRM Dashboard - What Gets Measured Can Be Improved

Learning From Case Studies - The Best Practices In CRM

How To Create Customers For Life

Customer – Focused Innovation

Executive Negotiation: Bargaining For Advantage

Customer Service & Satisfaction

Outstanding Customer Services

Facilities Management – Estate Management

CRM Customizing Fundamentals

Attitude for Services

Customer Relationship Management Sales

Sales Effectiveness, How to Cold call and Build new Customer

Time, Stress and Conflict Management

Understanding Customer Service

Appreciating the Legal Aspect of Customer Service

Transforming Customer Complaints into Opportunities

Managing Customer Expectation

How To Exceed Customer Expectations